Imagine you are an agent working in a call center
You receive a call from a woman telling you she wants to suiside and need someone to talk to
You need to close a call within certain time frame to meet your SLA
If you stay too long with this woman it's going to impact your customer service indicator
There is no other person you can refer her to call
What will you do?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
有人选择待在线上安抚女生长达数小时知道确定她心情稳定为止
有人选择婉转告知真是抱歉但妳拨错电话了
如果你是supervisor
你会怎么处理？
